Main Policies

Booking & Scheduling

• All single sessions, memberships and packages must be purchased through the Via Ripa Pilates app.
• Clients must book sessions in advanced, walk-ins are not permitted.
• There is a 10 minute grace period to class, clients arriving more than 10 minutes will not be admitted to class and the session will be forfeited.
• Please allow time for parking, either on street or in parking lot. Download "mPay2Park+" app for your convenience.

Cancelation Policy

• 24-hour notice for all sessions required for cancelations or rescheduling to avoid being charged. An emergency or illness related cancelation will be considered.
• Clients who miss sessions without canceling will be considered a no-show and will be charged for the session in full.

Package & Membership Expiration

• All packages have an expiration date, please advise upon purchasing.
• Memberships do not expire and recur monthly.

Grip Sock Requirement

• Grip socks are required for hygiene and safety during all classes.
• Available for purchase at the studio.

Health & Safety

• Clients must inform instructor of any injuries, medical conditions or pregnancy before class.
• Clearance from a medical professional may be required in certain conditions.

Membership Policies

Auto-Renewal

All monthly memberships are set to auto-renew for your convenience.

Membership Freeze

Clients may pause their membership once per year for up to 30 days. To pause your membership, please email: hello@viaripapilates.com at least 7 days in advance.

Billing Updates & Cancelation

To update your billing information or to cancel your membership, you may do so through the Via Ripa Pilates app or by emailing: hello@viaripapilates.com.

Studio Etiquette

• Phones must be silenced and not used during class. No filming while class is in session.
• Clients should wear clean, form fitting clothing appropriate for movement, avoid fragrance, jewelry and loose hair.
• Arrive 5-10 minutes early, classes have prompt start and end times.
• Proper cleaning of the equipment after each use is required. A non-toxic soap and eucalyptus solution is provided to sanitize.

Instructor Substitutions

We reserve the right to substitute instructors without prior notice in the event of illness or scheduling conflicts.

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Refund Policy

All sales are final and are non-refundable.

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Waiver Requirement

All clients must sign a release of liability waiver before participating in any session. The waiver will be provided through the Via Ripa Pilates app and must be completed prior to your first visit.

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